Virtual Address

Get the brand identity you want with a commercial mailing address in Ottawa – Canada’s capital city.
Plus, enjoy the premium mail handling & receiving services you need, starting from just $25/mo!

View plans

Streamline your business mail with
a premium address in Ottawa! 

SterlingSpaces VirtualMail Works on Many Devices


Access to your mail 24/7. No more driving to your PO Box or waiting until you return from your trip.


Our secure cloud-based platform enables you to view and manage your mail anywhere in the world.


From PC to Mac, Apple to Android, smartphone to tablet, we’ve got you covered. 

How It Works

Pick a Service Plan

Whether you are a business, a road warrior, or an expat you will find the right service plan for you. Selectively choose from features such as Open & Scan, Forwarding, and Shredding.

Prices start as low as $25 /mo.

Share your address

Now that you have your brand new mailbox and awesome mail handling services, it’s time to show it off! Let your clients, service providers and vendors know where to direct future mail communication.

Manage Your Mail

As you receive new mail, you can easily view and manage it from your desktop or mobile device. No matter where you are in the world, get the mail notifications you need by email, text or secure mobile app, and let us do the work for you.

Virtual Address – Plans & Pricing

PLEASE NOTE: Virtual Mailboxes alone do not qualify for a Google My Business Profile as they do not meet Google’s requirement for a GMB Verified Listing.  If interested in a GMB listing please contact us for more information.

Also, if you are purchasing a virtual-address plan outside of our normal reception hours, your mailbox and suite number will be assigned on the next business day.


What is a Virtual Address?

A virtual office makes it possible for small entrepreneurs and business owners to have the best of both worlds by providing a low-cost business address with receptionist services and mail forwarding.

This becomes the ‘front’ of the business and a public correspondence point. But the business owner doesn’t actually work there. While the virtual office takes care of incoming mail and represents the company HQ, the people involved continue to work from home, building their business and saving money in the process.

Can't I just use my home address?

Sure. However, to many, it looks unprofessional and it can make a company appear inexperienced and even untrustworthy. Reputation is everything, and a startup owner looking to make his or her way in the corporate world needs to look and act the part.

Having a proper business address, professional meeting space, and all the benefits of a physical office can work wonders for a new business, both in terms of mindset and client perception.

What documentation (ID, etc.) are required?

To complete account verification, we require a scanned copy of the following items:

  • Photo identification (usually a driver’s license or passport)
  • Copy of a current utility or mobile communications bill that shows your current address
  • As you are using this address for your business, we will also require a copy of your articles of incorporation or business license documents
When will my mailbox be ready?

If you purchased a virtual office plan during our normal reception hours, we typically have them ready the same day.

If you are purchasing outside of our normal reception hours, it will be ready the next day. Please be on the lookout for an activation email to set your password for our mail platform. You will also get an email advising you of your mailbox number once your account is setup.

What will my address look like?

Your address can be formatted as follows:

5-2164 Montreal Rd.
Suite # XXXX
Ottawa, ON K1J 1G4

2164 Montreal Rd. Unit 5
Suite # XXXX
Ottawa, ON K1J 1G4
2164 Montreal Rd. Unit 5
Box # XXXX
Ottawa, ON K1J 1G4

Don’t forget to replace the XXXX with your actual suite or mailbox number.

Are there any long term commitments?

Nope! Flexibility is the main benefit of a virtual office address. We do require 30-days notice for cancellations as per our terms of service and no prorations will be made.

If you would like to pre-pay for the year let us know by contacting us directly before you purchase.

See our plans above to learn more.

Can I use my address on business cards?

Yes! We encourage you to not only use your commercial business address on your business cards but also on your website, company documents and anywhere else you might need to publish your address.

Don’t forget to include your mailbox number as part of your address to ensure that mail is routed to you properly.

Can I use my address for a Google My Business listing?

Based on Google’s current guidelines, a virtual address/virtual mailbox alone doesn’t meet the requirements for use in a Google My Business (GMB) listing. Read more on the subject in our blog.

Please contact us prior to signing up for a virtual address if you plan on using it for GMB. No refunds will be issued and Google Verification codes will not be forwarded. 


How do I get my mail?

Once you have signed up for our service, you will get instructions on how to get access to your account. We support access on pretty much any type of device. You will get notifications when new mail has arrived. You can provide instructions on what to do with that mail including, 0pening and scanning it, forwarding it, recycling it or shredding it. If you are near our centre you can also pop in to pick it up.

You can also download our partner app available on IOS or Android to make management even simpler and get real-time notifications. Instructions will be provided with your account sign-up.

Can I pickup my mail in person?

Absolutely! We would love to see you. Once you are notified you have received mail, you can let us know that you would like us to hold it for pickup. Our normal reception hours are posted below.

Are there any additional costs?

There are additional costs for virtual mail which differ depending on the plan you choose.

For the Basic Plan, additional changes include:

    • Additional Incoming Mail: Each C$1.50
    • Open & Scan: Each page C$2.00
    • Forwarding: Each C$2.75 + shipping fees
    • Shredding: Each C$0.50
    • Additional Recipients: C$19.95 each per month
    • Mail Storage Charges: 
      • Regular Mail – Free storage for 30 days, then C$ 0.40 per piece per day
      • Padded Mailer – Free storage for 30 days, then C$ 0.40 per piece per day
      • Small Box – Free storage for 5 days, then C$ 0.40 per piece per day
      • Medium Box – Free storage for 5 days, then C$ 0.50 per piece per day
      • Large Box – Free storage for 5 days, then C$ 1.00 per piece per day
      • Extra Large Box – Free storage for 5 days, then C$2.00 per piece per day

      Our Entrepreneur and Serial Entrepreneur Plans, which include coworking day passes, will have a $50+HST setup fee on your first invoice.

      For questions or a full list of additional costs for each plan contact us at .

What if I have more questions?

No problem! We are here for you. Our reception is staffed Monday to Friday, 9am to 5pm on normal business days. If you would prefer to email, we can be reached at  You can also fill out the contact form on our Contact Us page.